Amazon suspended your account. Let's get it back.
Deactivated, flagged for inauthentic items, or hit with an IP complaint on Amazon or Walmart? Send us your notice on WhatsApp. Within 24 hours we'll tell you, free, what Amazon actually wants and how to give it to them.
What we fix
Tap your case to open WhatsApp with the issue already typed. Add a screenshot of your notice and hit send.
Account deactivation
Your whole account is down and sales stopped overnight. We find the real root cause, not the generic one, and write a Plan of Action that answers exactly what Amazon asked.
Ask about thisInauthentic item complaints
Amazon can't verify where your inventory came from. We match your invoices to your sales and build the appeal on supply-chain proof Amazon can check.
Ask about thisIP and trademark complaints
A rights owner reported you. A retraction from the brand often clears this faster than any appeal letter, so that's where we start.
Ask about thisIdentity verification
Stuck in review or rejected over a small mismatch. We line up documents that match each other to the letter before you resubmit, because every failed attempt counts.
Ask about thisASIN and listing removals
One product is blocked while the rest of your account is healthy. Short, targeted appeals for listing, safety and compliance flags.
Ask about thisWalmart Marketplace
Account deactivations and item suspensions on Walmart Marketplace. Not sure what your notice means? Send it anyway and we'll explain it in plain English.
Ask about thisDon't click “Reactivate now” yet
Amazon shows you that button the minute you're suspended. Most sellers click it and send a quick apology. When it's rejected, your next appeal is read alongside the first one, and every round gets harder.
Notices also pile up. This account got verification and payment warnings on top of the deactivation. We read the full history first, then write one appeal that answers all of it.
Before and after
A real case: the account was deactivated, and this is the same account after the appeal.
How it works
One WhatsApp chat, from your first screenshot to Amazon's decision. No forms, no sales calls, no ticket queue.
- STEP 1
Send your notice
A screenshot and one line about what you sell. That's all we need to start.
- STEP 2
Free case review
Within 24 hours you'll know what Amazon wants, which documents you need, and whether an appeal is worth it.
- STEP 3
Clear terms, in writing
You see the cost and refund terms before you pay a cent.
- STEP 4
Appeal and follow-through
We write your Plan of Action, check every document, and stay on your case until Amazon answers.
What you get
No sales calls and no ticket queue. Every case gets the same careful work, start to finish.
- Free case review before you pay anything
- Root-cause review of your notice and full account history
- A Plan of Action written for your case, never a template
- Every document and invoice checked before it reaches Amazon
- Follow-through on WhatsApp until Amazon replies
You'll see the cost and refund terms in writing before you pay anything. Nobody can promise what Amazon will decide, and anyone who does is guessing. We promise a careful, honest appeal and straight answers the whole way.
We're sellers too
DPBX was founded by people who run their own e-commerce brands. We know the feeling when sales stop overnight and Seller Support sends back the same copy-paste reply.
At big firms your case gets passed between consultants and ticket queues. At DPBX, the person who reviews your notice writes your appeal and answers your messages.
Every appeal is built on real documents. We never edit invoices, claim “insider contacts,” or recycle templates. If something in your paperwork could hurt your case, we'll tell you before Amazon sees it.
DPBX Consulting
Questions sellers ask us
Should I appeal on my own first?
Talk to us before you submit anything. Amazon reads each new appeal alongside the ones it already rejected, so your first submission matters most.
How long does reinstatement take?
Amazon often replies within a few days. Complex cases can take weeks and several rounds. Your free case review includes a realistic estimate for your situation.
Can you guarantee my account comes back?
No, and be wary of anyone who does. Amazon makes the final call. What we guarantee is an honest, well-built appeal and clear updates the whole way.
What do you need from me?
A screenshot of your notice, the ASINs involved, and supplier invoices if the case is about authenticity or sourcing. We'll send you an exact checklist after the review.
Why WhatsApp?
When sales stop, you want a real person, fast. Send screenshots and documents straight into the chat, and always know who's handling your case.
Can you watch my account after it's back?
Yes. Account Watch is a monthly plan where we check your account health and message you before a warning turns into a deactivation. Ask us about it on WhatsApp.
Are you affiliated with Amazon or Walmart?
No. DPBX Consulting is an independent consultancy that works for sellers.
Get your free case review
Send a screenshot of your notice. Tell us your marketplace, what you sell, and whether you've already appealed. You'll hear back within 24 hours.